Refund & Cancellation Policy

This policy explains cancellations and refunds for paid services on Ardya Veda. It forms part of our Terms & Conditions. Payments are processed by our gateway, Razorpay; approved refunds are returned to your original payment method through the same gateway.

1. Consultations

• Cancel before it starts. If you cancel a booked consultation at least 2 hours before the scheduled time, you are eligible for a full refund or a free reschedule.
• Cancel within 2 hours / no-show. Cancellations inside the 2-hour window, or not joining a scheduled consultation, are generally not refundable, because the practitioner’s time has been reserved.
• The Vaidya cannot take it. If a consultation does not happen because the practitioner did not join, or a technical failure on our side prevented the session, you receive a full refund or a free reschedule, at your choice.
• Quality concerns. If a consultation fell materially short, contact us within 48 hours and we will review it and, where appropriate, offer a partial or full refund or a reschedule.

2. Meal plans and other digital plans

• Personalized meal plans, routines, and similar digital content are generated for you on demand. Once a plan has been generated and made available to you, the fee for it is generally non-refundable.
• If you were charged but no plan was delivered because of a technical error, you receive a full refund.
• Any free allowance (for example, a first free plan) carries no charge and nothing to refund.

3. Wallet top-ups

• Money you add to your Ardya Veda wallet can be used for any paid service in the Service.
• Unused wallet balance from a top-up can be refunded to your original payment method on request, less any amount already spent and less any non-refundable charges. Promotional or bonus credits are not refundable.

4. Shop orders

Where the Service sells products, the return and refund window and conditions for each product are shown at the time of purchase. Perishable, personalized, or opened wellness products may not be returnable for hygiene and safety reasons, except where the item is damaged, defective, or incorrect on arrival — in which case contact us within 48 hours of delivery with photos.

5. Failed or duplicate payments

If money was deducted but the order did not complete, or you were charged more than once for the same order, the excess is refunded in full. Gateway-declined payments are not captured by us and are released by your bank per its own timelines.

6. How to request a refund

Email ardyaveda@gmail.com from the address on your account, with:

• what you paid for and when;
• the order or transaction reference (from your confirmation or bank);
• a short description of the issue.

7. How long refunds take

We aim to review refund requests within 3–5 business days. Once approved, the refund is initiated to your original payment method; the bank or card issuer then typically takes a further 5–7 business days to credit it, depending on their processing time.

8. Contact

Questions about a cancellation or refund? Email ardyaveda@gmail.com.